Privacy Policy
Last Updated: January 2025
1. Introduction
FirmCases ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our law practice management software.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, law firm name
- Client Data: Information about your clients that you input into the system
- Case Information: Details about legal cases you manage through our platform
- Payment Information: Billing address and payment details (processed securely through third-party payment processors)
- Documents: Files and documents you upload to the platform
2.2 Automatically Collected Information
- Usage Data: Information about how you use our Service
- Device Information: IP address, browser type, operating system
- Cookies and Similar Technologies: See our Cookie Policy for details
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our Service
- To process your transactions and manage your subscription
- To send you technical notices, updates, and support messages
- To respond to your requests and provide customer support
- To improve and optimize our Service
- To detect, prevent, and address technical issues and security threats
- To comply with legal obligations
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- End-to-end encryption for sensitive data
- Regular security audits and penetration testing
- Secure data centers with physical and digital access controls
- Employee training on data protection and security
- Regular backups to prevent data loss
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal data. We may share your information only in the following circumstances:
- Service Providers: Third-party vendors who assist in operating our Service (e.g., hosting, payment processing)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your data
- Restriction: Request restriction of processing
8. International Data Transfers
Your data may be transferred to and processed in countries other than Zambia. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.
9. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
Email: privacy@firmcases.com
Data Protection Officer: dpo@firmcases.com
Address: Lusaka, Zambia